FAQs
Find clear answers about WOSENTE products, wholesale orders, screen and battery options, OEM/Brand Distribution, quality control, warranty, packaging and global shipping.
Company and Supply Capacity
What is WOSENTE?
WOSENTE is a global B2B supplier of mobile phone screens, batteries, repair parts and professional repair tools. We serve distributors, wholesalers, importers, repair chains and service centers.
When was WOSENTE established?
WOSENTE was established in 2014 and has expanded its sourcing, warehousing, quality-control and international wholesale services over time.
Who does WOSENTE mainly serve?
We mainly serve mobile phone parts distributors, wholesalers, importers, retailers, refurbishment centers, repair chains, technicians and professional repair businesses.
Is WOSENTE a manufacturer or a wholesaler?
WOSENTE is a B2B mobile phone parts supplier and solution provider. We integrate selected factory resources, WOSENTE-branded products, quality control and wholesale services. The production source varies by product category.
Product range and compatibility
What mobile phone products does WOSENTE supply?
WOSENTE supplies mobile phone screens, batteries, charging accessories, flex cables, cameras, lenses, back covers, mid-frames, speakers, earpieces, SIM card trays, buttons, as well as professional repair and testing tools.
Which mobile phone brands does WOSENTE support?
Available products cover major brands such as Apple, Samsung, Motorola, Xiaomi, Redmi, OPPO, vivo, realme, HONOR, Huawei,TCL,ZTE, LG and other selected brands. Exact availability depends on the product and model.
Do you supply parts for tablets, watches and laptops?
Yes. Selected screens, batteries and replacement parts are available for tablets, smart watches and laptops. Please send the exact model for confirmation.
How do I confirm the correct part for my device?
Please provide the accurate brand, model, regional version, photos of accessories, and required quality. Differences in motherboard code, production batch, and system version may affect compatibility.
Can WOSENTE recommend a suitable quality level for my market?
Yes. Tell us your target market, customer group, expected quality, warranty requirement and target price, and we will recommend suitable product options.
mobile phone screen
What types of mobile phone screens are available?
WOSENTE supplies LCD, In-Cell, ORIGINAL,OLED and selected Service Pack screens. Options vary by brand, model, quality level and stock.
What is the difference between LCD, In-Cell and OLED screens?
LCD uses a display panel with a separate backlight. In-Cell integrates the touch layer into the display structure, while OLED uses self-emitting pixels for deeper contrast and different display performance.
Do you supply screens with frames and without frames?
Yes. Framed or frameless options are available. Framed screens simplify installation, while frameless screens require additional assembly.
What screen quality grades can I choose?
Available options may include original-material assemblies, compatible-material assemblies, OEM configurations, In-Cell, OLED, cover-glass replacement and selected original or Service Pack products.
Can selected iPhone screens support True Tone or reduce system messages?
Selected iPhone screen solutions may support True Tone restoration, IC-related processing or configurations designed to reduce system messages. Results depend on the model, system version, transferred components and installation process.
How are WOSENTE screens tested?
Screen testing may include appearance, dimensions, brightness, color, resolution, touch response, three-finger operation, polarization, installation fit, compatibility and aging stability.
Should I test a screen before permanent installation?
Yes. Connect and test the screen before removing protective films, applying adhesive, bending the flex cable or completing final assembly. Check display, touch, brightness, color, connectors and relevant functions.
How should mobile phone screens be stored?
Store screens in a clean, dry and anti-static environment. A controlled temperature and humidity help reduce moisture, oxidation, static electricity and material deformation.
mobile phone battery
What mobile phone battery options does WOSENTE supply?
WOSENTE offers original batteries and replacement batteries for iPhone, Android phones, tablets, watches, and laptops.
Do you offer standard-capacity and high-capacity batteries?
WOSENTE replacement batteries may be available in standard-capacity and higher-capacity options for selected models. Original batteries are supplied according to their original rated capacity.
What is a diagnostic-compatible iPhone battery?
A diagnostic-compatible battery is designed to support specified battery-information or system-reading functions after installation. Results depend on the device model, system version, installation method, transferred components and calibration.
Can an iPhone replacement battery show battery health or reduce pop-up messages?
Selected battery solutions may support battery-health reading or reduced pop-up messages. The exact function must be confirmed for the specific model and system version before ordering.
Do you supply finished batteries with flex cables?
Yes. Selected models are available as finished battery assemblies with the required flex cable or control components. Availability depends on the model and quality option.
How are mobile phone batteries tested?
Battery inspection may include appearance, dimensions, weight, voltage, charging performance, protection functions, compatibility and product-specific aging tests.
What protection functions are checked on batteries?
Applicable tests may include overcharge, over-discharge, overcurrent and short-circuit protection. The exact test items depend on the battery design and model.
How long is the warranty for WOSENTE batteries?
Eligible mobile phone batteries supplied by WOSENTE are generally covered by a 12-month limited warranty for verified manufacturing defects, subject to the warranty conditions and exclusions.
Repair parts and tools
What mobile phone repair parts are available?
We supply charging port assemblies and charging boards, flex cables, camera modules, camera lenses, back covers, middle frames, speakers, earpiece speakers, vibration motors, SIM card trays, buttons, antennas, cover glass, touch panels, and other small repair parts.
What mobile phone repair tools does WOSENTE supply?
WOSENTE supplies precision hand tools, soldering rework stations, screen refurbishment equipment, microscopes, battery repair tools, screen repair tools, testers, and power supplies.
How do I confirm repair-part compatibility?
Provide the exact device model, required part, connector or flex-cable photo and regional version where relevant. Small differences in connectors, mounting points and production batches can affect installation.
Are repair parts and tools tested before shipment?
Yes. Repair parts are checked according to appearance, connector type, installation fit and intended function. Tools and equipment are checked according to their applicable functions and performance requirements.
Do repair parts have a warranty?
Eligible replacement parts are generally covered by a 12-month limited warranty for verified manufacturing defects when correctly matched, installed and used.
Wholesale orders and quotes
What is the minimum order quantity for WOSENTE wholesale orders?
The minimum order quantity starts at 10 pieces. Different MOQ requirements may apply to customized products, special sourcing and OEM packaging projects.
Can I mix different models in one order?
Yes. You can mix different models in one order, subject to stock availability and any model-specific minimum quantities.
Can I mix screens, batteries, repair parts and tools in one order?
Yes. WOSENTE supports mixed-category wholesale orders so buyers can combine screens, batteries, repair parts and tools according to their purchasing plan.
Can I order samples before a bulk order?
Yes. Samples can be arranged for product, compatibility and quality evaluation. Sample price, availability and shipping cost are confirmed according to the selected products.
What information should I provide for a quotation?
Provide the product name, brand, model, quality requirement, quantity, destination country and any packaging, warranty or document requirements.
Do you keep mobile phone parts in stock?
Selected fast-moving models and product categories may be available from stock. Inventory changes frequently, so availability should be reconfirmed when the order is placed.
Why do mobile phone parts prices change?
Wholesale prices vary by model, technology, material, quality grade, frame option, battery specification, order quantity, stock source and market conditions.
How long does order preparation take?
Lead time depends on stock, order quantity, mixed-model sorting, quality inspection, customization and shipping preparation. The confirmed lead time is stated in the quotation or order confirmation.
OEM and Brand Agency
Does WOSENTE provide OEM and ODM services?
Yes. WOSENTE supports selected OEM/ODM projects for screens, batteries, repair parts, tools, private labels and packaging solutions.
What can be customized for an OEM/ODM order?
Depending on the product, customization may include brand name, logo, product label, capacity or specification, quality grade, color, inserts, product boxes and outer cartons.
What is the MOQ for OEM/ODM projects?
The MOQ depends on the product, customization method, artwork, packaging structure and production requirements. WOSENTE confirms feasibility, MOQ, cost and lead time after reviewing the project.
Can I approve a sample before mass production?
Yes. Where required, product samples, labels or packaging proofs can be prepared for approval before bulk production. Sample and development costs depend on the project.
Can WOSENTE help with private-label packaging?
Yes. We can support packaging labels, inserts, product boxes and outer-carton specifications. The customer should provide or approve the final logo, artwork, text and product information.
Quality control and testing
What quality-control process does WOSENTE use?
Our quality-control process includes incoming inspection, appearance and dimensional checks, display or functional testing, installation and compatibility verification, stability or aging tests, version testing, system update testing, final inspection, and packaging verification.
What does the screen inspection process include?
Our screen inspection covers appearance, display, touch, function, aging, compatibility, version testing, and system update testing. The specific test combination depends on the screen type, model, and quality option.
Do screens undergo extended aging or refresh testing?
Selected screen products undergo extended display testing, video playback testing, game-running tests, or high-refresh-rate testing to identify unstable display, touch, or backlight issues before shipment.
How are batteries and small parts inspected?
Batteries may be checked for appearance, dimensions, voltage, charging and protection functions. Small parts and cameras are checked for appearance, connectors, installation fit and product-specific functions.
Is there a final inspection before packaging?
Yes. Products may undergo a second appearance and functional inspection after warehousing or assembly, followed by a final check before individual packaging.
Is packaging checked before shipment?
Yes. The team verifies protective materials, individual packaging, labels, model sorting, quantities, carton information and shipment details before release.
Warranty and after-sales service
What is the standard WOSENTE warranty period?
Eligible WOSENTE screens, batteries and replacement parts are generally covered by a 12-month limited warranty, unless different terms are confirmed in writing.
When does the warranty period begin?
Unless otherwise agreed in writing, the warranty begins when the customer receives the products. If the delivery date cannot be verified, another documented transaction date may be used.
Which product problems may be covered by warranty?
Coverage may apply to verified manufacturing defects identified before installation, such as abnormal display, touch failure, display lines, manufacturing-related brightness or color problems, charging failure, abnormal voltage, and product-related functional failure.
What is not covered by the WOSENTE warranty?
The warranty does not cover incorrect installation, physical damage, broken panels, damaged flex cables or connectors, liquid exposure, corrosion, overheating, improper voltage, misuse, unauthorized modification, wrong-model ordering, normal wear or normal battery aging.
What must I test before installation to keep warranty eligibility?
Test the product before removing protective films, applying adhesive or completing permanent installation. Keep product labels, flex cables, connectors and the product structure intact during initial inspection.
How do I submit a warranty claim?
Contact your WOSENTE sales representative or email wholesale@wosente-tech.com. Provide the order number, product and model, affected quantity, problem description, clear photos or videos, product labels and relevant test information.
What solutions are available for an approved warranty claim?
Depending on the evaluation, WOSENTE may provide replacement products, replacement in a future shipment, account credit, product-value compensation, repair or another mutually agreed solution.
Should I return a defective product immediately?
No. Do not return products without instructions or authorization from WOSENTE. The team will first review the evidence and confirm whether a physical return is required.
Does a replacement product restart a new 12-month warranty?
Not automatically. Unless otherwise agreed, a replacement product remains covered for the remainder of the original warranty period.
Packaging and Transportation
How are mobile phone screens packed?
Screens are individually protected with suitable film, bubble wrapping and rigid packaging, then placed in reinforced inner and outer cartons with protective filling and corner protection where required.
How are batteries packed for shipping?
Batteries are individually insulated and protected to reduce movement, contact and impact. Reinforced cartons and moisture protection are used according to product and shipping requirements.
How are repair parts and tools packed?
Repair parts and tools are sorted by model or SKU, clearly labeled and packed with suitable anti-static, shockproof or protective materials.
What international shipping methods are available?
Depending on the product, destination, volume and delivery requirement, orders may be shipped by express courier, air freight, sea freight or through the buyer’s nominated freight forwarder.
Can WOSENTE ship lithium batteries internationally?
Yes, subject to the battery model, destination, carrier and shipping-route requirements. The available transport method must be confirmed before shipment.
Can WOSENTE work with my freight forwarder?
Yes. We can coordinate packing information, carton details, shipping documents and delivery with your nominated freight forwarder.
Can different products be packed in the same shipment?
Yes. Screens, batteries, repair parts and tools can be consolidated where the shipping method and product regulations allow. Batteries may require separate handling or documentation.
Service Pack Screen
What is a Service Pack phone screen?
A Service Pack screen is an original-product category supplied for selected brands and models, usually in original or service packaging. The exact source, model and packaging condition should be confirmed before ordering.
Which Service Pack screen brands are available?
Selected Service Pack screens may be available for Samsung, iPhone, Xiaomi, Redmi, realme, Huawei and other supported models. Availability changes according to source and inventory.
Do Service Pack screens support system updates?
Our Service Pack screens are designed for stable compatibility across supported models and continue to work normally after system updates, with reliable display, touch and related screen functions.
Compliance and shipping documents
Can WOSENTE provide battery and shipping documents?
Depending on the product, battery model and shipping method, applicable documents may include UN38.3, MSDS or SDS, IEC 62133 and sea or air transport identification reports.
Can you provide CE, RoHS, FCC or CB documents?
Selected products may have applicable CE, RoHS, FCC, CB or other compliance documents. Document availability must be confirmed by product, model, batch and destination market.
Does every WOSENTE product have every certificate listed on the website?
No. Compliance and shipping documents are product-specific. Buyers should provide the product, model, destination and shipping method so WOSENTE can confirm the applicable documents.
When should I request certificates and shipping documents?
Request documents before confirming the order or shipping method, especially for batteries, regulated products or markets with specific import requirements.
Payment and order confirmation
How is a wholesale order confirmed?
An order is confirmed after the product list, quality, quantity, price, warranty, packaging, lead time, shipping terms and payment arrangement are agreed in writing.
Why is written confirmation important?
Written quotations, pro forma invoices, order confirmations and sales agreements define the applicable product specifications, warranty terms and commercial arrangements for the order.
Can warranty or packaging terms be different for a specific order?
Yes. Product-specific or project-specific terms may differ from the general website policy when they are clearly confirmed in writing before the order is placed.
Still Have Questions ?
Send us your product list, models, quality requirements and quantities. Our team will help confirm the suitable products, warranty terms, packaging and shipping solution.
Connect WhatsAPP